Customer Service Tips for Small Businesses

We hear it all the time about big companies, and most likely we have professed a few of the same sentiments ourselves: “They’ve gotten too big to care about individual customers,” “Personalized service is a thing of the past,” and “If you get mad and go away, there will always be another customer right around the corner.”

Perhaps—but I like to think that no matter how big or small, a company’s first priority is to satisfy its customers.

Read More